Shipping policy
📦 Shipping & Costs Policy
Last updated: [Insert Today’s Date]
At Manhattan Viral, we keep everything transparent. Below are our processing times, shipping costs, taxes, and policies — no hidden fees.
Order Processing
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Orders are processed within 2–7 business days before dispatch.
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Processing starts as soon as payment is confirmed.
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Peak seasons (holidays, sales events) may add extra time.
Shipping Options & Rates (United States Only)
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Standard Shipping: $4.99 — delivered in 5–10 business days after dispatch
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Priority Shipping: $9.99 — delivered in 2–5 business days after dispatch
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Free Shipping: Orders of $75 or more qualify for free Standard Shipping
👉 Exact shipping charges are displayed at checkout before you complete payment.
Taxes
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U.S. Customers: Sales tax may apply depending on your state.
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Taxes are automatically calculated and shown at checkout.
Tracking & Delivery
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Once your order ships, you’ll receive a confirmation email with a tracking link.
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Tracking updates may take up to 48 hours after dispatch.
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Delivery times are estimates; carriers may experience delays due to weather, peak season, or other events.
Lost, Damaged, or Incorrect Orders
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Damaged or Incorrect Orders: Contact us within 7 days of delivery with photos. We’ll arrange a replacement or refund.
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Lost Orders: Contact us after 10 business days if your tracking shows no updates. We’ll investigate and resolve the issue.
Returns & Exchanges
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Because each item is made to order, we cannot accept returns or exchanges unless there is a defect or error with your order.
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If that happens, we’ll cover replacement or refund costs.
No Hidden Fees
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The final price at checkout includes:
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Product cost
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Shipping (if applicable)
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Sales tax (where required)
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There are no additional or hidden fees beyond what you see at checkout.
